Legal

Purchase Policy

This policy defines how Tradelix Solution handles proposals, contracting, billing, project changes, service delivery, and dispute handling for software services.

Regions and Contracting

Our service contracts support clients in the Kingdom of Saudi Arabia, the Arabic region, Europe, the United States, and Canada with clear legal terms.

Scope and Statements of Work

All engagements are based on signed proposals or SOWs that define scope, exclusions, timeline, acceptance criteria, and responsibilities.

Currency, Tax, and Invoicing

Invoices specify currency, tax/VAT treatment, due dates, and payment rails. Cross-border charges and bank fees are handled per contract.

Change Management

Any out-of-scope request is processed through formal change control with impact on cost, timeline, and resources before execution.

Delivery and Acceptance

Deliverables are accepted by written approval or after the agreed review window if no material rejection is submitted.

Cancellation and Refund Rules

Completed approved work is billable and generally non-refundable. Partial refunds, if any, follow explicit contract terms.

Intellectual Property and Licensing

Ownership transfer, code licensing, and third-party component use are governed by signed agreement and payment completion.

Disputes and Contact

Any billing or delivery dispute is handled through contract dispute procedures. Contact info@tradelixsolution.com.
Office: Building A, Prince Sultan Road, 12th Floor, Zahran Business Centre, Jeddah, Saudi Arabia.
Google Maps location.
Tradelix Solution is headquartered in Saudi Arabia and serves clients worldwide.